Frequently Asked Questions
hivip FAQ — Answers to All Your Questions
Deposits, withdrawals, VIP benefits, account management, and support — everything you want to know about using hivip, all in one place.
This page is designed to make your experience on the hivip platform as smooth as possible. From new members to experienced players, the most frequently asked questions are organized into four sections: VIP & Cashback, Deposit Methods, Account Management, and Support Services. If you can't find the answer to your question, contact us via 24/7 live chat or email.
VIP & Cashback
hivip has five VIP levels in total — Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate increases at each level. Starting from Bronze and reaching Diamond gives you the highest benefits. Each level comes with its own set of perks and priority services.
The weekly cashback rates by level are as follows: Bronze — up to 0.2%, Silver — up to 0.5%, Gold — up to 0.7%, Platinum — up to 1.0%, and Diamond — up to 1.2%. Each week, cashback is calculated based on your total bets and credited directly to your account.
Your VIP level upgrades automatically through regular play and betting activity. The more active you are, the faster you reach the next level. To learn the detailed criteria for level upgrades, contact hivip's live support — they can give you a direct update on your account's progress.
Gold, Platinum, and Diamond members receive priority customer service in addition to higher weekly cashback. There are also special promotions, faster withdrawal processing, and access to exclusive offers. Diamond members receive hivip's most premium experience.
At the end of each week, your betting activity is reviewed and cashback is added directly to your hivip account. The cashback amount depends on your current VIP level and your total bets for that week. Once received, cashback can be used directly in games or withdrawn.
How to Deposit Money
Log in to your hivip account and go to the "Deposit" section. Select bKash from there. Follow the instructions shown and make your bKash payment to the specified number, then enter the transaction reference number correctly. The minimum deposit amount is ৳200. Your balance is usually updated within a few minutes.
Yes, Nagad is a fully supported payment method at hivip. Select Nagad from the deposit section and make the payment to the number shown. The minimum deposit amount is ৳200. Make sure to enter the reference number correctly, as it is used to verify your transaction.
Deposits are usually processed within a few minutes. If more than 15–20 minutes have passed and your balance hasn't appeared, don't panic — contact live chat directly. Keep a screenshot of the transaction and the reference number handy, as submitting these to the support team will speed up the resolution.
hivip does not impose any additional fees on deposits. However, your payment provider (bKash, Nagad, Rocket, or a bank) may apply service charges according to their own policies — those fall under the respective payment app's terms. The minimum deposit amount on hivip's end is ৳200 for each method.
Yes, you can also deposit money at hivip via bank transfer. Transfers are possible from various major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank. The minimum deposit amount for bank transfers is ৳200. Contact support for the specific account details.
Member Account
Go to the hivip login page from your new device and log in with your registered username and password. hivip accounts are not device-specific, so you can access your account from any smartphone, tablet, or computer using the same credentials. If you have trouble logging in, use the password reset option.
Click the "Forgot your password?" link on the login page. Verify your identity using your registered email or phone number, then set a new password. If you have trouble doing it yourself, contact hivip's live chat support — they will verify your identity and assist you promptly.
No. According to hivip's policy, only one account per person is permitted. Operating multiple accounts risks having all accounts permanently closed and balances forfeited. This rule is strictly enforced to ensure a fair gaming environment.
After logging in to your account, you can change details such as your name, email, or phone number from the "Profile" or "Account Settings" section. Identity verification may be required for certain important changes. For assistance, contact live chat or email [email protected].
Use a strong and unique password and change it regularly. Never share your password with anyone. Avoid logging in from unfamiliar devices or public Wi-Fi. hivip's SSL encryption keeps your data protected, but personal vigilance is equally important.
Contact & Support
hivip's support team is active seven days a week, 24 hours a day. Service is not interrupted on public holidays or special occasions. You can reach out via live chat or email at any time according to Bangladesh Standard Time (BST, UTC+6).
To get a faster resolution, have the following information at hand before speaking with support: your hivip user ID or registered email, the time the issue occurred, the reference number of the relevant transaction (if applicable), and a screenshot of the issue if possible. This helps the support team verify your case quickly.
hivip offers two support channels. First, 24/7 live chat — access the chat directly from any page on the site and get immediate assistance. Second, email — write to [email protected]. Email is more suitable for complex matters as it is easier to send screenshots and documents.
Yes, hivip's support team is able to assist in both Bengali and English. This setup was built with Bangladeshi players in mind, so you can ask questions in your native language without any concern.
Withdrawals at hivip are generally completed within 10 to 45 minutes. The minimum withdrawal amount is ৳1,000. This timeframe applies to all methods — bKash, Nagad, Rocket, and bank transfer. If there is a longer delay than expected, contact support.
Yes, as part of responsible gaming, hivip offers the option to temporarily suspend your account or self-exclude. Contact the support team directly via live chat or email for this. To learn more about responsible gaming, visit our responsible gaming page.
Still have questions?
If the answers above haven't resolved your issue, our support team is always ready. Get immediate help via live chat or send us a detailed email — talk to us in Bengali and get your answer with confidence.
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