Safe Gaming Commitment

hivip Responsible Gaming — Stay in the Fun, Stay in Control

hivip believes gaming should be an enjoyable form of entertainment — never a source of stress or anxiety. Our tools and guidelines are here to keep you safe and informed at all times.

For Ages 21 and Above Only

Why Is Responsible Gaming Important?

Online gaming is a popular pastime for millions of people. From slots to live casino and cricket betting — every moment brings excitement and fun. But like any form of entertainment, gaming also requires limits and awareness. hivip always wants every player to enjoy gaming in a healthy state of mind and within their control.

Responsible gaming is not just about playing less — it means knowing your limits, setting a budget, and having the courage to seek help when gaming feels like it is getting out of hand. hivip is ready to support you every step of the way.

Warning Signs — Check Yourself

If any of the following apply to you, it is time to take action now:

Placing more bets to try to recover money you have lost
Unable to stop gaming or finding it hard to walk away
Gaming during time that should be spent with family or at work
Lying about or hiding your gaming
Borrowing money or going into debt to fund gaming
Feeling restless or irritable when not gaming

hivip Safety Tools & Protection Features

21+ Age Verification

To open an account and play on hivip, you must be 21 or older. Age is verified at registration, and additional proof may be requested if there is any doubt. Protecting minors is our highest priority.

Deposit Limits

You can set how much you deposit per day, per week, or per month. Once a limit is in place, exceeding your budget is automatically prevented. Reducing a limit takes effect immediately; increasing one requires a waiting period.

Self-Exclusion

If you feel you need a break, you can temporarily or permanently close your account yourself. While self-exclusion is active, you will not receive any promotional emails either. Having the courage to make this decision is not a sign of weakness — it is a sign of strength.

Time-Out Option

As a lighter alternative to self-exclusion, you can use a time-out — from 24 hours up to 30 days. During this period, you will not be able to access your account. A short break refreshes the mind and restores the ability to make clear decisions.

Reality Check Reminder

At set intervals, a notification will appear on screen telling you how long you have been playing and what your net balance is. Seeing this honest picture makes it easier to make informed decisions. You can choose the session time interval yourself.

24/7 Support Team

For any questions about responsible gaming, hivip's live chat and email support are always available — in both Bengali and English. Our support team will guide you in the right direction with care and sensitivity.

How to Set Your Limits

Using the safety tools on hivip is simple. Just follow the steps below:

Log In to Your Account

Open the "Responsible Gaming" Section

From the profile menu, select the "Responsible Gaming" option.

Activate Your Preferred Tool

Set whichever you need — deposit limit, session time limit, time-out, or self-exclusion.

Confirm

Save the change. Reducing a limit takes effect immediately. Contact support if you run into any issues.

Build Healthy Gaming Habits

The best way to enjoy gaming on hivip is to follow a few simple rules:

Set a clear budget before you play and stick to it.
Treat gaming as entertainment, not as a source of income.
Do not chase losses by placing more bets to recover money you have lost.
Avoid gaming when you are feeling down, tired, or under stress.
Always prioritise spending time with family and friends.
Take regular breaks — long sessions reduce your ability to make good decisions.
Never bet with borrowed money or someone else's funds.

Self-Exclusion & Account Closure Process

If you feel gaming is having a negative impact on your life, self-exclusion on hivip is the most effective step to take. Through this process, your account will be locked for a set period — or permanently.

Temporary Closure

You can temporarily close your account for 7 days, 14 days, 30 days, or 6 months. Once the period ends, you will be able to access your account again.

Permanent Closure

With permanent self-exclusion, your account cannot be reopened. This is for players who wish to stay away from gaming entirely.

To activate self-exclusion, email [email protected] or submit a request directly via live chat. Our team will act quickly and support you through the entire process.

Protecting Minors

hivip firmly believes that online gaming is for adults only — that is, those aged 21 or above. Keeping minors away from gaming is entirely the responsibility of parents and guardians, and hivip fully supports that effort.

Use parental control software on your devices.
Keep your account password and login details away from children.
Do not leave your device unattended while signed in.
Make sure children cannot see gaming-related emails or notifications.

Need Help? Contact Us

If you have any questions or concerns about responsible gaming, hivip's support team is always here for you. We understand that talking about these matters can sometimes feel difficult — but our team will assist you with complete sensitivity and confidentiality.

Live Chat

Available 24 hours a day, 7 days a week. Support is available in both Bengali and English. Live chat is the fastest way to get an immediate response.

Email Support

[email protected] — write to us with your issue in detail. Our responsible gaming team will get back to you.

Responsible Gaming FAQ

Log in to your account, go to the Profile section, and set your deposit limit under the "Responsible Gaming" option. You can set daily, weekly, or monthly limits. Reducing a limit takes effect immediately. If you have any issues, contact us via live chat or at [email protected].

It depends on the type of self-exclusion you chose. With a temporary exclusion, your account can be reactivated once the set period ends. With a permanent exclusion, the account cannot be reopened. We recommend speaking with our support team before making a permanent decision.

A time-out is a short break — typically from 24 hours up to 30 days. Once that period ends, your account becomes active again automatically. Self-exclusion is longer-term — from 6 months up to permanent. If you want a long break or wish to stay away from gaming entirely, self-exclusion is the right choice.

The minimum age to play on hivip is 21. Gambling can have a harmful effect on the mental development of minors, so this policy is strictly followed. Age is verified at registration, and identity documents may be requested if there is any doubt.

This is a serious matter. Change your password immediately and enable parental controls on the device. If a minor has been using the account, you must notify us at [email protected]. hivip handles such cases quickly and with full confidentiality.

hivip does not offer direct treatment or counselling services, but our support team can point you toward the right professional organisations. At the same time, we will quickly activate all necessary protection measures on your account. Asking for help takes courage.

Stay Safe, Enjoy the Game

Join hivip's world of entertainment — responsibly and mindfully. Our games and support team are always ready for you.

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