hivip's Privacy Policy

hivip ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy describes how hivip collects, stores, uses, and where necessary shares your personal information with third parties.

By using the hivip.lat website or any of its services, you are considered to have agreed to comply with the terms of this policy. If you do not agree with this policy, please refrain from using our services.

This policy applies to all registered users, visitors, and any person who interacts with the hivip platform. We reserve the right to update this policy at any time and will notify you appropriately of any significant changes.

2.1 Information You Provide Directly

Information you provide directly during registration and account management:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Identity verification documents (where applicable)

2.2 Automatically Collected Information

When you use the hivip platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Page visit logs, click patterns, and session duration
• Gaming activity and betting history
• Login time and approximate location data

2.3 Cookies & Similar Technologies

hivip uses cookies and similar tracking technologies in your browser. These help improve service quality, personalise the user experience, and maintain platform security. You can manage cookies through your browser settings if you wish, though this may affect certain functionality.

hivip uses your information for the following purposes:

• Account Management: To register your account, verify your identity, and ensure secure login.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
• Customer Support: To resolve your complaints, questions, and issues, and to provide assistance.
• Platform Improvement: To analyse user experience and improve service quality.
• Security: To prevent fraud, unauthorised access, and other security threats.
• Responsible Gaming: To monitor excessive gaming behaviour and provide support where needed.
• Notifications & Updates: To send you important messages regarding your account, transactions, and the platform.

hivip does not sell your personal information. However, information may be shared in the following cases:

• Payment Processors: With bKash, Nagad, Rocket, and associated banks — only the information necessary to complete transactions.
• Technology Partners: Service providers engaged for platform operations, hosting, and cybersecurity — who are bound by confidentiality agreements.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — only for managing game sessions.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement authority.
• Protection of the Company: Where necessary to protect hivip's rights, assets, or security.

Your information will not be disclosed to any third party beyond the limits described above.

5.1 Retention Period

hivip retains your information for as long as your account is active and for as long as required to meet legal obligations. Financial transaction records may be retained for a defined period even after an account is closed.

5.2 Security Measures

hivip uses industry-standard technical and administrative safeguards to keep your information secure:

• SSL (Secure Sockets Layer) encryption — fully protected during data transmission
• Passwords and sensitive data stored in encrypted form
• Two-Factor Authentication (2FA) support
• Regular security audits and vulnerability testing
• Strict internal access controls on account data

However, the transmission of data over the internet cannot be guaranteed to be completely secure — we are committed to ensuring maximum protection, but you also have a responsibility to be aware of any risks.

As a hivip user, you have the following rights:

• Right to Access: You may request to know what information hivip holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data (complete deletion may not be possible where legal obligations exist).
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Withdraw Consent: Where data is being processed on the basis of consent, you may withdraw that consent at any time.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

To exercise the above rights, send an email to [email protected] or contact us via our 24/7 live chat.

hivip provides services only to those aged 21 and above. We do not intentionally collect personal information from minors. If we are informed or become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

Age verification during registration is a mandatory process. hivip is committed to ensuring responsible gaming — visit our Responsible Gaming page to learn more.

The hivip platform may incorporate software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third-party services have their own privacy policies and are themselves responsible for how they collect and use data. hivip accepts no liability for the practices of these third parties.

During payment processing, the privacy policies of bKash, Nagad, or Rocket will apply — we recommend you review them.

Some services provided by our servers and technology partners may be operated outside Bangladesh. Wherever data is stored or processed, we ensure that the protection standards described in this policy are maintained. Our agreements with third parties include data protection obligations.

hivip reserves the right to update this privacy policy periodically. When significant changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email or through a notice on the platform
• For significant changes, new consent may be requested

Continued use of hivip services after the updated policy is published will be considered acceptance of the new policy. We therefore recommend you review this page regularly.